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July 3, 2023

Embracing the Dynamics of Change Management in IT Projects

Change management is an essential discipline that focuses on the people side of change. By integrating it with project management, organizations can ensure that both the technical and people aspects of a change are addressed, leading to a higher likelihood of project success.

Personal Tools Dynamics 365

June 29, 2023

Enhanced Case Experience in Dynamics 365 Customer Service

The enhanced case experience in Dynamics 365 Customer Service brings a range of benefits to organizations seeking to elevate their customer service operations.

Dynamics 365 Omnichannel

June 27, 2023

The Transformation of Model-Driven Apps with Custom Pages

By allowing for the integration of data from multiple sources and providing a flexible canvas for app design, Custom Pages have fundamentally changed the way model-driven apps are built and used.

Dynamics 365

June 25, 2023

Crafting Intelligent Chatbots with Your Own Data

Leveraging your own data to create smarter chatbots is a game-changer in the realm of conversational AI. By using your own data with platforms like Power Virtual Agents and Azure OpenAI, you can not only enhance the performance of your chatbots but also unlock valuable insights.

Dynamics 365 Power Virtual Agents Copilot

June 23, 2023

The Next Generation of AI: Microsoft Dynamics 365 Copilot

Microsoft Dynamics 365 Copilot, powered by artificial intelligence, can enhance customer experience, improve productivity, and drive innovation.

Dynamics 365 Copilot Power Virtual Agents

February 9, 2023

Introduction to Microsoft Power Virtual Agents Voice Channels

Introduction Microsoft Power Virtual Agents is a low-code platform that allows you to create conversational bots to automate customer service tasks. This platform provides a user-friendly interface that enables you to easily design and implement chatbots to handle common customer

Dynamics 365 Power Virtual Agents Omnichannel Power Automate

February 3, 2023

How To Create Power Platform Developer Environments for Free

Do you want to try out the Power Platform's premium capabilities without having to worry about licensing? Perhaps you're new to the Power Platform and want to test it out to see what it's capable of.

Power Platform Power Apps Personal Tools

January 30, 2023

Unleashing the Power of Conversational AI

Voice Bots in Power Virtual Agents With its Power Virtual Agents (PVA) service, the Microsoft Power Platform has been at the vanguard of the digital transformation, making it simple to build and use conversational AI chatbots. Voice bots have become

Omnichannel Power Virtual Agents

Newer Posts Page 4 of 4

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