Generative AI IVR streamlines customer service, but automation alone isn't enough. AI handles routine queries, yet human agents provide empathy, judgment, and problem-solving. This post explores how to balance both using Microsoft Copilot Studio, ensuring efficiency without losing the human touch.
Tips and best practices for building applications on the Power Platform / Dynamics 365 by Peter Ruiter
Latest Posts
Optimizing Speech in Copilot Studio: Tips for Voice-First IVR Systems
Businesses can improve their self-service capabilities and reduce agent workload when they integrate voice-enabled copilots through customer service platforms. Copilot Studio offers the latest speech IVR technology that has dual-tone multi-frequency input, silence detection, and barge-in control.
Enhancing IVR Systems with Generative AI: A Microsoft Approach
Generative AI is reshaping IVR systems. Discover how to transform your customer service with Microsoft Dynamics Customer Service and Copilot Studio for intelligent, voice-optimized, and efficient interactions.
Dynamics Contact Center Cost Calculator
Calculating licensing costs for a Dynamics Contact Center project can feel like an uphill battle. The complexity, the hidden fees, the constant second-guessing—it’s no wonder many find it a horrendous job.
Microsoft Ignite 2024: Top Highlights and Innovations
Microsoft Ignite 2024 introduced the most important changes to the Microsoft technology stack. The conference revealed major updates to Copilot, Azure, and the Power Platform. AI integration, data management, and enterprise security emerged as central themes. In this piece, I'll
Autonomous Agents will be key to transforming business processes in 2025
Autonomous agents with AI will transform businesses by automating tasks, enhancing decisions, and boosting efficiency. They act independently and learn. Implementing involves assessing needs, choosing solutions, and addressing data.
Start fixing your Data Governance by establishing tenant hygiene with the CoE Starter Kit
More and more organizations are struggling to manage the exponential growth of their digital assets across multiple environments. Poor data governance practices can lead to security risks, compliance issues, and inefficiencies that hinder productivity and decision-making. That's where the Center
Introducing Dynamics 365 Contact Center: A Game Changer
Dynamics 365 Contact Center integrates generative AI and Copilot, enhancing customer service with personalized communication, efficient CRM integration, and real-time analytics for operational excellence