Dynamics 365 Contact Center integrates generative AI and Copilot, enhancing customer service with personalized communication, efficient CRM integration, and real-time analytics for operational excellence
Dynamics 365
A collection of 13 posts
Get Started with Knowledge Assist in Dynamics 365 Customer Service
Knowledge Draft Assist in Dynamics 365 Customer Service enables agents to create knowledge articles from cases, enhancing efficiency and customer satisfaction by streamlining knowledge management.
Power Platform ALM with the Development Hub - part 4 - Development Hub usage
Power Platform ALM is a critical aspect of app development and management. Capgemini's Development Hub simplifies and optimizes Power Platform ALM.
Power Platform ALM with the Development Hub - part 3 - Configuring Development Hub
Power Platform ALM is a critical aspect of app development and management. Capgemini's Development Hub simplifies and optimizes Power Platform ALM.
Revolutionizing Customer Service with Modern Digital Contact Centers
The Microsoft Digital Contact Center platform represents a significant leap in customer service technology. Its comprehensive, flexible, and secure solution allows companies to transform their contact centers into modern, efficient, and revenue-driving operations.
Power Platform ALM with the Development Hub - part 2 - Environment setup
Power Platform ALM is a critical aspect of app development and management. Capgemini's Development Hub simplifies and optimizes Power Platform ALM.
Power Platform ALM with the Development Hub - part 1 - Introduction
Power Platform ALM is a critical aspect of app development and management. Capgemini's Development Hub simplifies and optimizes Power Platform ALM.
Embracing the Dynamics of Change Management in IT Projects
Change management is an essential discipline that focuses on the people side of change. By integrating it with project management, organizations can ensure that both the technical and people aspects of a change are addressed, leading to a higher likelihood of project success.