Power Platform ALM is a critical aspect of app development and management. Capgemini's Development Hub simplifies and optimizes Power Platform ALM.
Dynamics 365
A collection of 15 posts
Embracing the Dynamics of Change Management in IT Projects
Change management is an essential discipline that focuses on the people side of change. By integrating it with project management, organizations can ensure that both the technical and people aspects of a change are addressed, leading to a higher likelihood of project success.
Enhanced Case Experience in Dynamics 365 Customer Service
The enhanced case experience in Dynamics 365 Customer Service brings a range of benefits to organizations seeking to elevate their customer service operations.
The Transformation of Model-Driven Apps with Custom Pages
By allowing for the integration of data from multiple sources and providing a flexible canvas for app design, Custom Pages have fundamentally changed the way model-driven apps are built and used.
Crafting Intelligent Chatbots with Your Own Data
Leveraging your own data to create smarter chatbots is a game-changer in the realm of conversational AI. By using your own data with platforms like Power Virtual Agents and Azure OpenAI, you can not only enhance the performance of your chatbots but also unlock valuable insights.
The Next Generation of AI: Microsoft Dynamics 365 Copilot
Microsoft Dynamics 365 Copilot, powered by artificial intelligence, can enhance customer experience, improve productivity, and drive innovation.
Introduction to Microsoft Power Virtual Agents Voice Channels
Introduction Microsoft Power Virtual Agents is a low-code platform that allows you to create conversational bots to automate customer service tasks. This platform provides a user-friendly interface that enables you to easily design and implement chatbots to handle common customer