Generative AI is reshaping IVR systems. Discover how to transform your customer service with Microsoft Dynamics Customer Service and Copilot Studio for intelligent, voice-optimized, and efficient interactions.
Dynamics 365
A collection of 15 posts
Dynamics Contact Center Cost Calculator
Calculating licensing costs for a Dynamics Contact Center project can feel like an uphill battle. The complexity, the hidden fees, the constant second-guessing—it’s no wonder many find it a horrendous job.
Introducing Dynamics 365 Contact Center: A Game Changer
Dynamics 365 Contact Center integrates generative AI and Copilot, enhancing customer service with personalized communication, efficient CRM integration, and real-time analytics for operational excellence
Get Started with Knowledge Assist in Dynamics 365 Customer Service
Knowledge Draft Assist in Dynamics 365 Customer Service enables agents to create knowledge articles from cases, enhancing efficiency and customer satisfaction by streamlining knowledge management.
Power Platform ALM with the Development Hub - part 4 - Development Hub usage
Power Platform ALM is a critical aspect of app development and management. Capgemini's Development Hub simplifies and optimizes Power Platform ALM.
Power Platform ALM with the Development Hub - part 3 - Configuring Development Hub
Power Platform ALM is a critical aspect of app development and management. Capgemini's Development Hub simplifies and optimizes Power Platform ALM.
Revolutionizing Customer Service with Modern Digital Contact Centers
The Microsoft Digital Contact Center platform represents a significant leap in customer service technology. Its comprehensive, flexible, and secure solution allows companies to transform their contact centers into modern, efficient, and revenue-driving operations.
Power Platform ALM with the Development Hub - part 2 - Environment setup
Power Platform ALM is a critical aspect of app development and management. Capgemini's Development Hub simplifies and optimizes Power Platform ALM.