The Microsoft Digital Contact Center platform represents a significant leap in customer service technology. Its comprehensive, flexible, and secure solution allows companies to transform their contact centers into modern, efficient, and revenue-driving operations.
Power Platform ALM with the Development Hub - part 2 - Environment setup
Power Platform ALM is a critical aspect of app development and management. Capgemini's Development Hub simplifies and optimizes Power Platform ALM.
Power Platform ALM with the Development Hub - part 1 - Introduction
Power Platform ALM is a critical aspect of app development and management. Capgemini's Development Hub simplifies and optimizes Power Platform ALM.
The impact of low-code on organizations in the public sector
Introduction The world of technology is rapidly changing, as is the way we interact with our governments. Municipal services must be quick, transparent, predictable, personalized, and dependable. In this blog post, we'll look at how the Microsoft Power Platform can
Embracing the Dynamics of Change Management in IT Projects
Change management is an essential discipline that focuses on the people side of change. By integrating it with project management, organizations can ensure that both the technical and people aspects of a change are addressed, leading to a higher likelihood of project success.
Enhanced Case Experience in Dynamics 365 Customer Service
The enhanced case experience in Dynamics 365 Customer Service brings a range of benefits to organizations seeking to elevate their customer service operations.
The Transformation of Model-Driven Apps with Custom Pages
By allowing for the integration of data from multiple sources and providing a flexible canvas for app design, Custom Pages have fundamentally changed the way model-driven apps are built and used.
Crafting Intelligent Chatbots with Your Own Data
Leveraging your own data to create smarter chatbots is a game-changer in the realm of conversational AI. By using your own data with platforms like Power Virtual Agents and Azure OpenAI, you can not only enhance the performance of your chatbots but also unlock valuable insights.