Generative AI IVR streamlines customer service, but automation alone isn't enough. AI handles routine queries, yet human agents provide empathy, judgment, and problem-solving. This post explores how to balance both using Microsoft Copilot Studio, ensuring efficiency without losing the human touch.
Power Virtual Agents
A collection of 9 posts
Optimizing Speech in Copilot Studio: Tips for Voice-First IVR Systems
Businesses can improve their self-service capabilities and reduce agent workload when they integrate voice-enabled copilots through customer service platforms. Copilot Studio offers the latest speech IVR technology that has dual-tone multi-frequency input, silence detection, and barge-in control.
Enhancing IVR Systems with Generative AI: A Microsoft Approach
Generative AI is reshaping IVR systems. Discover how to transform your customer service with Microsoft Dynamics Customer Service and Copilot Studio for intelligent, voice-optimized, and efficient interactions.
Autonomous Agents will be key to transforming business processes in 2025
Autonomous agents with AI will transform businesses by automating tasks, enhancing decisions, and boosting efficiency. They act independently and learn. Implementing involves assessing needs, choosing solutions, and addressing data.
Microsoft Build Unveils Transformative Updates to Power Apps
At Microsoft Build, key updates to Power Apps include Copilot Studio for automating processes, data integration, and publishing Copilot extensions. Power Automate introduces AI-driven workflows and new automation features. Power Apps enhancements also feature native Git integration and coauthoring.
Crafting Intelligent Chatbots with Your Own Data
Leveraging your own data to create smarter chatbots is a game-changer in the realm of conversational AI. By using your own data with platforms like Power Virtual Agents and Azure OpenAI, you can not only enhance the performance of your chatbots but also unlock valuable insights.
The Next Generation of AI: Microsoft Dynamics 365 Copilot
Microsoft Dynamics 365 Copilot, powered by artificial intelligence, can enhance customer experience, improve productivity, and drive innovation.
Introduction to Microsoft Power Virtual Agents Voice Channels
Introduction Microsoft Power Virtual Agents is a low-code platform that allows you to create conversational bots to automate customer service tasks. This platform provides a user-friendly interface that enables you to easily design and implement chatbots to handle common customer