Chat
Use the chat on the bottom left side to test out the chat functionality from the customers perspective.
The bot goes through a chat bot first. Use "Talk to Agent" to be transferred to a human.
Phone
To test out the voice capabilities, use the following numbers to dial in:
+441256231674 (VIP queue - skip IVR)
+31752003097 (Normal queue - goes through IVR)
SMS
To test out the SMS capabilities, use the following number to send texts to:
+3197010258828
To test out the rich messaging capabilities, use the following number to send texts to: +13215599815
Admin links
Customer Service Workspace: https://powerpete.crm4.dynamics.com/
IVR bot: IVR | Microsoft Copilot Studio
Chat bot: Chat | Microsoft Copilot Studio