Events 2025

Upcoming:

17 November - Frictionless customer service: Experiences from the real world @ Microsoft Ignite, San Francisco, US
21-22 March 2026 - Canadian Power Platform Summit 2025, Vancouver, CA
24-26 March 2026 - Microsoft MVP Summit, Seattle, US

Past:

7 October - Digitale transformering bij UWV - met een menselijke maat @ IV Congres 2025, Nieuwegein, NL
1 October - Frictionless customer service: Experiences from the real world @ UCX 2025, London, UK
29 September - Webinar "Customer Service transformation with Gen AI and agentic AI" @ Online Webinar
13 September - Build or Buy - Power Platform vs Dynamics @ Baltic Summit 2025, Gdynia, PL
12 September - Build your own Contact Center - Full Day Workshop @ Baltic Summit 2025, Gdynia, PL
28 August - Workshop: Real-World AI for Contact Centers: Microsoft Dynamics Contact Center @ Microsoft, Wellington, NZ
26 August - Workshop: Real-World AI for Contact Centers: Microsoft Dynamics Contact Center @ Microsoft, Auckland, NZ
19 June - Ask the Experts Panel - Dynamics @ European Power Platform Conference 2025, Vienna, AU
18 June - Integrate Complex IT with Power Platform and Dynamics @ European Power Platform Conference 2025, Vienna, AU
18 June - Ask the Experts Panel - Dynamics @ European Power Platform Conference 2025, Vienna, AU
17 June - Make or Buy: Power Platform vs Dynamics @ European Power Platform Conference 2025, Vienna, AU
17 June - Ask the Experts Panel - Dynamics @ European Power Platform Conference 2025, Vienna, AU
12 June - New era of Customer Service with MS Contact Center @ PowerAddicts NL, Amsterdam, NL
4 June - Contact Center Hackathon - team guidance @ Microsoft, Amsterdam, NL
3 June - Capgemini booth / AI Demos - ExpertsLive @ Nieuwegein, NL
2 June - Inspiratiesessie AI Contact Center / Chat @ UWV, Amsterdam, NL
28 May - Build a Customer Contact Center with Dynamics in Just 1 Hour – Yes, Seriously! @ European BizApps Summit 2025, Düsseldorf, DE
28 May - Keeping Chaos in Check: Real-World Project Governance for Power Platform and Dynamics @ European BizApps Summit 2025, Düsseldorf, DE
27 May - Talk to Me! - Building Voice Bots with Copilot Studio @ European BizApps Summit 2025, Düsseldorf, DE
21 May - The Agency Copilot workshop @ Tekna Kundeservicedager Event, Oslo, NO
21 May - Fremtind Contact Center Experience @ Tekna Kundeservicedager Event, Oslo, NO
14 May - Contact Center Hackathon - team guidance @ Microsoft, Amsterdam, NL
13 May - Contact Center Hackathon - team guidance @ Microsoft, Amsterdam, NL
12 May - Contact Center Hackathon - team guidance @ Microsoft, Amsterdam, NL
2 June - Inspiratiesessie Copilot AI Agents @ Hema
22 March - MVP Summit
31 January - Autonomous Agents - EPPC Webinar
27 January - Speaker @ MS AI Breaking Bounderies - Hilversum, NL
23 January - Microsoft Cloud & AI Netherlands Meetup - Watch here
8 January - Peter Ruiter - M365 Guy Podcast

Events 2024

12 December - Guest lecture - AI & hyper personalization @ Erasmus University
6 December - Microsoft Dynamics Contact Center Deep Dive Webinar Series - Routing and Extensibility
29 November - Microsoft Dynamics Contact Center Deep Dive Webinar Series - Voice Channels
15 November - Microsoft Dynamics Contact Center Deep Dive Webinar Series - Messaging Channels
8 November - Microsoft Dynamics Contact Center Deep Dive Webinar Series - Provisioning, ALM, OLM & Diagnostics
4 November - Capgemini booth / AI Demos - Microsoft AI Tour @ Hilversum NL
1 November - Microsoft Dynamics Contact Center Deep Dive Webinar Series - The Agent Experience Empowered by Copilot + Analytics
25 October - Microsoft Dynamics Contact Center Deep Dive Webinar Series - The Big Overview
8 October - PowerPlatform als versneller van vernieuwing - UWV IV Congres Nieuwegein, NL
30 September - Customer Success Stories on AI - Quarterly Company update event @ Capgemini NL
26 September - Hands On Change Management for Power Platform Projects - VRT Webinar
14 September - Extending Copilot in Dynamics Customer Service @ Baltic Summit 2024, PL
14 September - Real world results for the Microsoft Digital Contact Center @ Baltic Summit 2024, PL
18 June - Sustainable Customer Journeys with Dynamics 365 @ TechSummit 2024
12 June - Real world results for the Microsoft Digital Contact Center @ European Power Platform Conference Brussels, BE
12 June - Extend Copilot in Dynamics Customer Service @ European Power Platform Conference Brussels, BE
28 May - Generational AI - Thought Leader Development Program @ Capgemini NL HQ
25 May - It takes a village to deliver successful Power Platform projects - Handson Change Management @ Power Summit 2024 London, GB
25 May - Extend Copilot in Dynamics Customer Service to make your agents life much easier! @ Power Summit 2024 London, GB
8 May - Inspiratiesessie AI Contact Center @ Rijkswaterstaat
2 May - Working with Data in the Azure Cloud @ Achmea
29 April - Using Cloud in finance @ Rabobank
27 April - Building smarter bots @ Power Platform Zero to Hero
16 April - AI Contact Center for Public Government - Logius @ Capgemini NL HQ
8 April - Gen AI Hackathon with Microsoft @ Capgemini NL HQ
4 April - Microsoft Copilot Event - Dynamics Copilot for Customer Service talks and demo's @ Fabrique Utrecht, NL
29 March - Inspire feature video with Microsoft Global Marketing @ Eneco eMobility
26 March - Copilot inspiration session public government - Co-hosted session with Microsoft @ Microsoft NL HQ
18 March - Leap for GSI's @ Microsoft HQ - Redmond
23 February - APG - Azure introduction workshop for Public Government
14 February - Copilot Partner Enablement - Co-hosted session with Microsoft @ Capgemini NL HQ

Events 2023

27 October - Omnichannel UG - Omnichannel bij gemeentes (gluren bij Alkmaar) @ Microsoft NL HQ
30 September - Baltic Summit 2023 - Leveraging Prosci Change Management in the Microsoft Power Platform Landscape
30 September - Baltic Summit 2023 - Revolutionizing Your Digital Contact Center - Telephony, Chat(bots) and AI
30 September - Baltic Summit 2023 - How do you govern big Power Platform projects?
July 12 - Capgemini DCX SIG - Building smarter bots with ChatGPT and PVA
July 11 - Eneco eMobility - Intelligent installer processes using the Power Platform
June 30 - APG - BDD / TDD using Specflow for the Power Platform
June 29 - DCX practice meeting - Generative AI for Dynamics CS
June 24 - D365 CX Summit 2023 - Building smarter bots with ChatGPT and PVA
June 9 - UWV - Deepdive laws, compliance and regulation for government agencies regarding cloud
June 6 - Eneco eMobility - Charging Dynamics
June 1 - AdvantageYou - Managing the People Side of Change
May 31 - UWV - What changes for whom when we transform to a cloud first organization
May 15 - UWV - Introductie Cloud voor regieorganisaties
May 11 - DNB - Developing solutions for Azure
April 17 - Rabobank - Using C# in finance
March 14 - Capgemini Invent - Masterclass Power Platform fundamentals
March 8 - AdvantageYou - Becoming a successful Power Platform consultant
February 6 - Gemeente Amsterdam - Hoorcollege: Cloud voor publieke sector
January 20 - APG - CX using Dynamics
January 5 - DNB - Datasecurity and Privacy